return & refund policy

At Easyshopindia, we want you to have a smooth and satisfying shopping experience.
If you are not fully happy with your purchase, please read the policy below for returns, replacements, and refunds.

1. Eligibility for Returns

You can request a return or replacement within 7 days of delivery if:

  • You received a damaged product

  • You received a defective product

  • You received the wrong product

  • The product delivered is different from what was shown on the website

To be eligible, the product must be:

  • Unused

  • In original condition

  • With all tags, accessories, and original packaging

2. Non-Returnable Items

The following items cannot be returned or refunded:

  • Used or damaged products (due to customer handling)

  • Products without original packaging

  • Hygiene-related items (if seal is opened)

  • Customized or special-order items

  • Clearance or sale items (if mentioned as non-returnable)

3. Return Process

To request a return:

  1. Email us at support@easyshopindia.com or WhatsApp us at +91 7010282248.

  2. Send order ID, product photos/videos, and the issue.

  3. Our support team will verify and approve the return request.

  4. Once approved, we will arrange a pickup from your location.

4. Replacement

After inspecting the returned product:

  • If approved, we will send a free replacement of the same product (subject to availability).

  • If the product is out of stock, you may choose a refund or exchange for another product.

  • If you are receiving any damaged or defective products, please contact us within 24 - 48 hours, so we will re-deliver either exchange or replace products within 5-10 days

5. Refund Policy

Refunds will be approved only after:

  • The returned product passes quality checks

  • The issue is confirmed as valid (wrong/damaged/defective product)

Refund Method

Refund will be issued to:

  • Original payment method (Bank/Card/UPI)

  • Or as store credit if preferred

Refund Time

  • Refunds are usually processed within 5–7 business days after inspection.

6. Order Cancellation

You can cancel your order within 12 hours of placing it, if it has not been shipped.
Once shipped, the order cannot be cancelled — you may apply for a return after delivery (if eligible).

7. Wrong Address / Delivery Failure

Returns/refunds will not be provided if:

  • You enter an incorrect or incomplete address

  • Delivery fails due to customer unavailability

Reshipping charges may apply.

8. Damaged Product on Arrival

If your order arrives damaged:

  • Record a video while unboxing the product

  • Share it with us within 24 hours of delivery
    This helps us verify the issue quickly and provide resolution faster.